Terms of Service

1. Acceptance of Terms

By accessing and using DILO ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

DILO provides translation services using artificial intelligence technology. The Service translates text between languages based on user-provided context, tone, and relationship settings.

3. Credits and Payment

DILO operates on a credit-based system. Credits can be purchased through the Service and are used to access translation features.

Credit Expiration: All purchased credits expire one (1) year from the date of purchase. Free credits provided as promotional offers may have different expiration terms as specified at the time of issuance. Expired credits cannot be used and will not be refunded.

Refunds: We're sorry, but all credit purchases are final and non-refundable under any circumstances. We understand this may be disappointing, but this policy helps us maintain the infrastructure and AI services that power DILO. The costs of running these services are incurred immediately upon purchase, which is why we cannot offer refunds. We appreciate your understanding and encourage you to start with a smaller credit pack if you're trying the service for the first time.

Free Queries: New users may receive a limited number of free translation queries. Free queries are subject to availability and may be modified or discontinued at any time.

Translation Explanations: The translation explanation feature and follow-up questions are provided free of charge as a learning tool to help you understand translations better.

4. Free Single-Word Lookups

Paying customers (users who have purchased credits or have an active subscription) are entitled to free single-word translation lookups.

Cached Translations: When a single-word translation has been previously requested and cached in our system, subsequent lookups for the same word (with the same language and settings) are provided free of charge. This is because cached translations do not require additional AI processing costs.

This benefit is provided as a courtesy to paying customers and may be modified or discontinued at any time at our discretion. DILO reserves the right to define what constitutes a "single word" and to limit or modify this benefit to prevent abuse.

5. No Warranty and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

DILO does not guarantee the accuracy, completeness, or usefulness of any translations provided by the Service. Translations may contain errors, inaccuracies, or may be inappropriate for your intended use. You acknowledge that automated translation services are imperfect and may produce incorrect or misleading results.

TO THE FULLEST EXTENT PERMITTED BY LAW, DILO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

6. User Responsibility

You are solely responsible for reviewing, verifying, and validating any translations provided by the Service before using them. You acknowledge that you should not rely solely on automated translations for critical communications, legal documents, medical information, or any situation where accuracy is essential.

DILO is not responsible for any consequences arising from the use or misuse of translations provided by the Service, including but not limited to misunderstandings, miscommunications, or any damages resulting from inaccurate translations.

7. Service Availability

DILO does not guarantee that the Service will be available at all times or that it will be free from errors, defects, or interruptions. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms of Service.

9. Contact

If you have any questions about these Terms of Service, please contact us through the Service.